Refund and Returns Policy

Refund Policy:

At Blissgenics, we sincerely want every student to feel confident and supported when purchasing one of our courses. We encourage you to carefully review the course description, curriculum, duration, requirements, and pricing before completing your purchase.

Digital Course Purchases

Because our courses contain digital educational content that may become immediately available after purchase, all course purchases are considered final once payment has been completed and access to the course has been provided.

We are unable to offer a refund simply because a student changes their mind, no longer has time to complete the course, decides that the course is not the right fit, or does not use the purchased content.

This policy helps us protect the original course material and maintain fairness for all students who purchase access.

Downloaded or Accessed Content

Once a course, video, document, meditation, or other digital material has been downloaded, streamed, opened, or otherwise accessed, the purchase is non-refundable.

Sharing login information, failing to complete the course, or not accessing the course after purchase does not create eligibility for a refund.

Technical Problems or Damaged Content

We will always make a sincere effort to help when a genuine technical problem prevents you from accessing the material you purchased.

Please contact us when:

• A video or downloadable file is corrupted or damaged.
• The course does not open or play correctly.
• Purchased content is missing from your account.
• You received access to the wrong course.
• A technical problem on our platform prevents reasonable access to the course.

Our first step will normally be to repair the problem, replace the affected file, restore access, or provide another reasonable technical solution.

If we confirm that the purchased course cannot be accessed because of a problem within our platform and we are unable to correct the problem within a reasonable period, we may issue a full or partial refund, depending on the circumstances.

Device and Internet Requirements

Students are responsible for having a compatible device, supported browser, stable internet connection, and any software reasonably required to access the course.

Refunds will not normally be issued for problems caused by an unsupported device, insufficient storage, an unstable internet connection, outdated software, forgotten login details, or circumstances outside the control of Blissgenics. However, our support team will make a reasonable effort to assist you.

Duplicate or Incorrect Charges

Please contact us promptly if you believe that you were charged more than once for the same purchase or that the amount charged was incorrect.

Once the duplicate or incorrect charge has been confirmed, we will correct it and refund any amount that was charged in error.

How to Request Technical Support

Please contact our support team and include:

• Your full name.
• The email address used for the purchase.
• The name of the course.
• Your order or transaction number, when available.
• A clear explanation of the problem.
• A screenshot or screen recording, when possible.

Please allow us a reasonable opportunity to investigate and resolve the issue before requesting a refund or beginning a payment dispute.

Our Mindful Commitment

We value every student and will approach genuine access problems with patience, respect, and fairness. Although digital purchases are normally final, we will never knowingly require a student to pay for content that was not properly delivered or could not be accessed because of a verified problem within our platform.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.